Former Member 7 Years Ago - Edited Ultimately, it is the decision about what constitutes a gain of improvement. Whatever gains can be made makes sense - and incremental change/marginal gains can be very beneficial unless they prolong a fundamentally flawed system. My point about 'what constitutes a gain' comes down to transparency and honesty. I really detested the way that reporting can be dishonestly presented to others who cannot argue their concerns. The worst case as in the case of a systems thinking programme where a member of staff actually manipulated figures in order to satisfy their manager's declared interests. Sadly, it was just what someone wanted to hear, and clearly offered no gain where it really mattered. It is worth saying that the staff member concerned saw nothing wrong with doing this, but it also confirmed previous strange anomalous outcomes from poorly managed research and needs analysis! I cannot help but point this out because I have seen such claims overblown, and indeed incorrectly reported. Sadly, it was a fact of life in the ICT Dept where I once worked. It'd be interesting to see examples of summary additive gains being assessed as combined gains, but isn't this generally how most departments work days to day anyway? I hope the revelation that these sort of issues arise, but at the end of the day if there is a fear of Management, this can sometimes be about a staff member seeking praise or (in the recent past - of cost cutting and the potential of redundancies) so called 'cost-cutting. 0 Reply as... Cancel
