Enforcement Benchmarking - Public forum - Planning Advisory Service (PAS)
Enforcement Benchmarking
Mike Holmes, modified 1 Year ago.
Enforcement Benchmarking
New Member Posts: 10 Join Date: 24/01/18 Recent PostsI am working on a review of enforcement/compliance for the Greater Cambridge Shared Planning Service and was looking to get some benchmarking information together. I have created a Survey and distributed it to some Councils I have worked with before. If you are interested and can help, I should be grateful if you could arrange for someone to complete it for your authority https://www.surveymonkey.com/r/XM9KHM3.
Obviously, I would be looking to share the results in due course and draw out any conclusions. Apart from the benchmarking we are writing a new Enforcement Plan, improving back-office processes, and looking to “improve the customer journey”, particularly through the website. This latter aspect has just gone live and includes a new e-form for submitting complaints, and an explanatory video. Check it out here Planning Compliance (greatercambridgeplanning.org).
Any queries please contact me at Mike.Holmes@scambs.gov.uk or Mike.Holmes@posenterprises.co.uk
Thanks