Use of cookies on Knowledge Hub

Here you will find information about the cookies that are set when you visit the Knowledge Hub, what they do and how you can reject or remove them, if you choose.

What is a cookie?

A cookie is a small parcel of text sent backwards and forwards between a web browser and a website. It is used in a number of ways and there are a number of different types. (You can read more about cookies on the following sites: and

  • Session cookie – a session cookie only lasts for the time you are using the website and then gets deleted.

  • Persistent cookie  – a persistent cookie lasts longer than this and is used to remember things about your access like your username and password.

  • Secure cookie – Knowledge Hub uses secure cookies because logged in connection is via https (256-bit encryption), ensuring that the cookie is always encrypted.

  • Third-party cookie – these are cookies set by other services. You can see more information about the third-party cookies we use, below.

First-party cookies (those set by the site you are on) are used to distinguish between different users, or determine the relationship between the pages you visit. They differentiate one user from another and provide continuity. Normally they collect data about your browser, along with the information you request and send. Cookies in themselves do not identify individuals, but are defined by a combination of a computer, a user account, and a browser.

Cookie laws

Organisations are responsible for providing their website users with clear information about the cookies on their websites and ensuring people are aware of how to control and make choices about the cookies that exist.

How does the Knowledge Hub use cookies?

The Knowledge Hub uses cookies to deliver a better service and online experience to you. We never use cookies in a malicious or covert way to gather information about you.

The following is a list of cookies we use and what they are for. By accepting our terms and conditions, you give us permission to set the cookies listed. Please note that these are essential to Knowledge Hub’s operation and therefore you will find the site difficult to use if you do not wish to accept these cookies.

Knowledge Hub cookies:


Logged in




Specifies the user’s language preference



Identifies the user's browsing session



The ID of the portal instance



Encrypted user ID, used for auto-login (remember me)



Used for client-side session interaction, e.g. session timeout warnings



The user's username, for pre-populating the username field



Encrypted user password, used for auto-login (remember me)



Indicates whether or not the user has opted for auto-login



Encrypted user screen name


Third-party cookies

The Knowledge Hub uses the following third-party cookies to help provide services. If you would like more information about the cookies used by these suppliers, as well as information on how to opt out, please see their individual privacy policies listed below.

Google Analytics and Google Tag Manager are part of Knowledge Hub’s functionality and are used for collecting and monitoring standard internet log and visitor behaviour information, such as site visits and pageviews. No personal data is shared. Information is used to track visitor usage of Knowledge Hub and to complete statistical reports on activity. These functions are also available to Network and Group Administrators so they can monitor visits to their networks and groups.

Google privacy and opt out information can be found here.

Council Advertising Network (CAN) - CAN is responsible for delivering advertising on the Knowledge Hub website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out.

CAN privacy policy and opt out information can be found here.

Embedded sharing buttons easily enable site users to share their blogs on other social networks, but may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information on their privacy and cookie policies:

Facebook data policy

Google Plus privacy policy

Twitter privacy policy

Other third-party cookies - we sometimes embed content streams, photos and video content from other social media websites such as Twitter and YouTube to provide additional useful content, for example, instructional video clips. As a result, when you visit a page with content embedded from these sites you may be presented with cookies from them. We do not control the dissemination of these cookies. You should check the relevant third-party website for more information about them.

How to control and delete cookies

The Knowledge Hub will only use cookies that collect information in order to offer you services which match your needs. However, if you wish to restrict or block the cookies which are set by the Knowledge Hub, you can do this by setting your browser to reject them.

You can use your web browser to:

  • delete all cookies;

  • block all cookies;

  • allow all cookies;

  • block third-party cookies;

  • clear all cookies when you close the browser;

  • open a 'private browsing' / 'incognito' session, which allows you to browse the internet without storing local data; and

  • install add-ons and plug-ins to extend browser functionality.

The 'Help' section on your browser will tell you how to do this. You can find more information about controlling cookies in some of the popular browsers here:

For information on how to control cookies on your mobile phone, please refer to the appropriate manual.

Please note that as Knowledge Hub relies on a number of cookies to function you will not be able to use the service without allowing some of the cookies set by the system as noted above.