Your data on Knowledge Hub

This privacy notice sets out the personal data we collect about you, why we collect it and how we treat it.

Knowledge Hub’s lawful basis for processing your personal information is primarily:

  • so you have a secure method of signing in to use the site;

  • so we are able to provide the Knowledge Hub service to you in accordance with our terms and conditions;

  • and that the processing is carried out in Knowledge Hub’s legitimate interests and the interests of its members. This is further explained below, in the section ‘How will your data be used’.

We may also process other data and will ask your consent to do so, as appropriate.

It is important that you read this privacy statement, so that you understand what data is being collected and why.

What information is being collected?

To use Knowledge Hub and get full benefit from it, you must register by creating an account. On registration, you must provide us with at least your name, email address and organisation. However, we do encourage all members to voluntarily provide additional information on their profile, such as job title, skills, interests and other biographical details, to improve your collaboration experience on Knowledge Hub.

We also collect the information you provide when you post content or socially interact on Knowledge Hub. We collect details of your visits to Knowledge Hub, including traffic and location data, weblogs and other communication data, and information from your computer, such as your IP address and cookies information. Information about these are further explained below in the section ‘IP addresses and cookies’.

Who is processing your personal data?

Placecube Limited trading as Knowledge Hub is the registered data controller. The company is registered in England & Wales with its registered address at 1 London Street, Reading, RG1 4PN.

While Placecube Limited is the overall data controller of Knowledge Hub and you should contact us with any concerns, if you become a member of a network on the Knowledge Hub, the organisation that owns the network takes joint controller responsibility with Placecube Limited for the purpose of managing engagement within its network only.

Please note that you are responsible for any content you upload to Knowledge Hub. For more information on your content on Knowledge Hub, please refer to our terms and conditions.

How is your data collected?

You provide the information via registration, completing your profile and interacting with the Knowledge Hub.

We may on occasions ask you for additional information; for example to include in promotional materials, or to support the development of the site. This may be provided in survey form, or through face-to-face or telephone conversations and only with your agreement.

Why is your data being collected?

To participate in Knowledge Hub, we need to know who you are; primarily to provide you with a secure way to log in and to deliver the Knowledge Hub service to you in accordance with our terms. Also, so that other members can identify you and so you can get the best out of your Knowledge Hub experience.

Knowledge Hub is a collaborative environment, which encourages its members to share information for the benefit of each other. Our communities of practice are built on trust and enable members to develop professional connections and share knowledge. We want to achieve an engaged, active membership, who support each other in their work.

We request that those wishing to participate, register with at least a name, email address and organisation so that we can enable a secure site login, and so that other site members can identify you. You can then easily connect with other professionals and experts in your field, and join, or be invited to, relevant groups and communities of interest.

Members are encouraged to voluntarily provide additional profile information to enhance their collaborative experience. Not only does this help other members to connect with you, but it also enables us to provide relevant suggested groups, connections and content to you. On some occasions this content may include relevant marketing information.

We collect statistical information about your usage of Knowledge Hub to understand and monitor how the site, its networks and groups are being used, to support member engagement and so we can remove inactive accounts.

How will your data be used?

We use the personal information we hold about you in the following ways:

  • To administer and support the Knowledge Hub and your use of Knowledge Hub.

  • To help network and group administrators support and successfully facilitate their networks and groups.

  • To allow you access to relevant Knowledge Hub networks, groups, functions and content.

  • To allow you to receive automated email updates about content within your networks and groups or from your connections. Please note that you can amend your email preferences at any time via your profile settings.

  • To contact you by email from time to time to inform you of major Knowledge Hub changes and essential service information, or ask for your views about the site.    

  • To enable you – and all Knowledge Hub members – to search for and connect with other members.

  • To enable you – and all Knowledge Hub members – to identify you when you post content or socially interact within the site.

  • For assessment and analysis, so we can review, develop and improve our services.

  • For any other purpose, to which you have given your consent.

Who will your data be shared with?

Your name will be shared with all registered members of Knowledge Hub via display on your profile page. It is also always attached to any content you post or social interaction you make, along with data about when the activity happened.

You may decide who sees all other aspects of your profile by adjusting your privacy settings.

You may decide to register or sign in to Knowledge Hub through the use of your user name and passwords for services provided by third parties. For example, through the use of your Google, LinkedIn or LG Inform Plus account. By authorising us to connect with one of these integrated services, you authorise us to access and store your name, email address, and other profile information which that service makes available to us, in order to create/access your Knowledge Hub account. You should check your privacy settings on each integrated service to understand what information it makes available to us, and make changes as appropriate.

Your data will also be shared with:    

  • Network and group administrators, so they can facilitate and support networks and groups you belong to.

  • Our service providers within Placecube Limited, so they can technically support and administer the site.

  • Our email service provider,, so we can send a welcome email to new members and send important service update emails.

  • Any other third parties, in circumstances where you have given us express permission to share your data.

We do not sell, trade or rent your information to other parties unless we have first obtained your consent to do so. If you do give your permission, we will only share information with organisations we have carefully selected and believe to be reputable.

We may provide anonymised statistical site information to third parties to support business development, but we will not supply any personal information that would enable you to be identified.

The Council Advertising Network is responsible for delivering advertising on the Knowledge Hub website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out:

We may also disclose your information to any of our affiliate, subsidiary or holding companies and any successor body to us.

We reserve the right to give your personal information to a third party without your consent where we believe that such disclosure is:

  • required by law

  • necessary to assist in the prevention or detection of any criminal action

  • is in the overriding public interest and is permitted by law.

Protecting your data

We are committed to data security and we take all reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have in place physical, electronic and managerial procedures to safeguard the information you provide to us. Our security information in the help section provides more detail.

Through the registration process members are sent a verification email to validate their account. This helps to protect the site from anyone who intends to misuse it and potential spammers by ensuring that the email address used is valid, the user is who they say they are, and the user owns the email address. This also protects the user by confirming their registration on Knowledge Hub and making sure they intended to register to use the service.

Direct marketing

By subscribing to Knowledge Hub you accept that we may include marketing information within some of our site content. We may also include advertising within our platform notifications. This type of information will not be based on personal data, but may be based broadly on your sector or profession.

If we decide to send you information about products and services of ours, other companies in our group and selected partners, which may be of interest to you, we will always seek separate consent and you will have the right, at any time, to stop us from contacting you for marketing purposes.

IP addresses and cookies

We may collect information about your computer, including your IP address, which is a numerical label assigned to each device connected to the internet. This does not identify you as an individual, but enables us to determine location, operating system and browser type for our own management information reporting and system administration purposes.

We may also collect cookie information. Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor usage of Knowledge Hub and to complete statistical reports on activity.

For more information, please see our cookie statement .

Access to your information

You are able to access and update your personal information via your profile at any time, this includes access to update your email notification preferences. We encourage all our members to keep personal information and preferences up to date.

You have the right to request a copy of the information we hold about you. If you require a copy of some or all of your personal information, please email

Deletion of your information

You have the right to request the deletion of the personal data we hold about you. If you wish to delete your account and any personal data relating to you, you can do so at any time by signing in and going to your profile ‘settings’ page (selecting your name at the top right of the page). Select the blue ‘drop-down’ menu and go to ‘delete account’. Your account and personal data will be permanently deleted. Alternatively, please email to request deletion of your account and personal data.


This privacy statement is regularly reviewed and updated. It was last updated on 29 January 2019.

If you have any queries about this statement, please contact