Knowledge Hub accessibility statement

This accessibility statement applies to the Knowledge Hub Platform (

This platform is run by Placecube Limited. We want as many people as possible to be able to use it. For example, that means you should be able to:

  • see clear colour contrast, so that text is easy to read
  • zoom in up to 200% without losing functionality or the text spilling off the screen
  • navigate most of the site using just a keyboard
  • listen to most of the site using a screen reader
  • access the site using a mobile device.

We’ve also made the platform text and calls to action as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this platform is

Where we create our own content, we try to make it accessible. Some of our walkthrough webinar videos do not include captions, but we do provide alternative guidance in other formats.

As this is primarily a site that encourages its users to create and upload their own content, we cannot vouch for user-generated content.

In addition, we know some parts of this platform are not fully accessible, particularly for those using assistive technology:

  • Some pages have titles that are not descriptive enough.
  • Some elements do not have the correct markup.
  • Screen reader users are not always made aware of content changes on the page e.g. when joining an open group.
  • Visible focus for keyboard users has been improved, but there may still be a small number of elements that are mouse dependent.
  • There may be some ambiguous or inconsistent form fields and labels.
  • Some fieldsets have missing legend tags.
  • Mandatory form fields are shown, but notifications could be improved, so they are more immediately obvious.
  • Some input form errors are not handled correctly.
  • Some alt and link text is not descriptive enough.
  • There are a few instances of obscured text when increasing to 200%.

Feedback and contact information

For further information about this platform, please contact

Reporting accessibility problems with this platform

We’re always looking to improve the accessibility of this platform and we want to work collaboratively with our members to identify and address issues. If you find any problems not listed on this page, please contact us by emailing

Technical information about this platform’s accessibility

Placecube Limited is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Some content created and uploaded by users of the platform, may not be accessible, as we do not control what users contribute. It is not possible for us to address this retrospectively, but we will do what we can to address this in future.

Non-compliance with the accessibility regulations

Non-compliance WCAG success criteria

Ambiguous form fields

1.1.1 non-text content
1.3.1 information and relationships
1.3.5 identify input purpose
3.3.2 labels and instructions
4.1.2 name, role, value
Fieldset missing legend tag 1.1.1 non-text content
1.3.1 information and relationships
3.3.2 labels and instructions
4.1.2 name, role, value
Missing notification of mandatory form fields 1.1.1 non-text content
1.3.5 identify input purpose
3.3.2 labels and instructions
4.1.2 name, role, value
Form error handling

3.3.1 error identification
3.3.3 error suggestion
3.3.4 error prevention (legal, financial, data)
4.1.3 status messages

Non-descriptive link text

1.3.1 information and relationships
2.4.4 link purpose (in context)

Non-descriptive alt text

1.1.1 non-text content

Mouse dependent areas

2.1.1 keyboard use
1.4.13 content hover on focus

Element markup

4.1.2 name, role, value

Users unaware of content change

3.2.1 on focus
3.2.2 on input
4.1.3 status messages

Visible label and name inconsistency

1.1.1 non-text content
1.3.1 information and relationships
1.3.5 identify input purpose
2.5.3 label in name
3.3.2 labels and instructions
4.1.2 name, role, value

Missing ARIA reference

1.3.1 information and relationships

Incorrect table coding

1.3.1 information and relationships

Untitled frames

1.3.1 information and relationships
2.4.1 bypass blocks

Non-descriptive page titles 2.4.2 page titles
HTML markup errors 4.1.2 name, role, value
Elements not visible in focus

2.4.7 focus visible

Obscured text

1.4.4 resize text


What we’re doing to improve accessibility

We have made improvements over the last 12 months, including updates to the heading structure, improvements to the keyboard focus, styling changes to links and menus, contrast updates and the removal of some duplicate IDs.

We plan to continue addressing the above issues throughout 2024. We will update this statement as problems are fixed.

We encourage site members to upload accessible documents and videos and add alternative text to images, but we cannot vouch for everything that is uploaded.

The text editor allows for the use of appropriate alternative text when uploading images. We provide guidance to users about how to do this.

Preparation of this accessibility statement

This statement was prepared on 19 September 2022. It was last reviewed on 1 February 2024.

This website was last tested in December 2022. The test was carried out by The Shaw Trust by an in-house team of experienced pan-disabled testers, many of whom use assistive technologies. The team is made up of individuals with different disabilities to cover the widest range of accessibility barriers as possible.