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Blog
Naked person on the bus
It’s apparently a surprisingly common occurrence for London Transport. The unusual may not be a surprise even so there is a big difference between identifying the fridge thief and catching the...
By:
Blair McPherson
Last updated:
12 Mar 2024
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Blog
The difference between courteous and helpful
My recent experience of trying to resolve a problem as a customer has made me realise that the people at the other end of the phone don’t understand the difference between courteous and helpful....
By:
Blair McPherson
Last updated:
07 Mar 2024
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Depends how you look at it
Our financial problems are because we are not competitive and we are not competitive because we are inefficient due to a reluctance to embrace new technology and change working practices. Or our...
By:
Blair McPherson
Last updated:
07 Mar 2024
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Blog
The problem isn’t AI it’s people
People are teaching AI bad habits. It’s like when your Dad teaches you to drive. People put too much faith in untested technology. People can’t be trusted not to abuse the power and opportunities...
By:
Blair McPherson
Last updated:
06 Mar 2024
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Blog
No excuses
The football manager who after a disastrous run of results points out that with a relatively small squad, an exceptionally long list of injuries, including the top score, they have been...
By:
Blair McPherson
Last updated:
05 Mar 2024
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