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Blog
Are local public museums a thing of the past?
As director of Community Services, museums and Libraries came under my portfolio of responsibilities. When it comes to managing a service within a shrinking budget there are many...
By:
Blair McPherson
Last updated:
13 Mar 2018
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Don’t blame the social worker
It’s all about the context in which you deliver your professional skills. Social work is all about how you treat people. The professional values that underpin social work ,...
By:
Blair McPherson
Last updated:
13 Mar 2018
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What is an essential service? When is a service no longer a safe service?
Another council leader discussing the dire budget position of their authority states they only have enough money for “essential “ services but what is essential? I...
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Blair McPherson
Last updated:
12 Mar 2018
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The Three Tricks
Three tricks endorsed by HR were in the spot light this week. Trick one is to increase basic pay but at the same time remove paid breaks and enhancements for working on a Sunday. Trick two...
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Blair McPherson
Last updated:
12 Mar 2018
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Social Workers Night Out
The football team was made up of social workers, probation officers and their clients. The clients provided the skill, speed and youth, the social workers the organisational skills, transport and...
By:
Blair McPherson
Last updated:
09 Mar 2018
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Assessing leadership
According to a recent survey of 200 HR managers by Top Employers the best way to assess a manager’s leadership skills is to look at how good their team is. This means assessing team...
By:
Blair McPherson
Last updated:
08 Mar 2018
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Our First Facilitator Welcome Call
This is the first time we have done something like this and I found it very useful. A big thank you to Mike, Fiona, Ailie, Kyriacos and Dimple. Apologies if I have missed anything obvious. How...
By:
Michael Norton
Last updated:
08 Mar 2018
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The Irrational Manager
We all like to think we are rational decision makers. Senior managers build their careers on their ability to put emotions and bias to one side and carefully way up the...
By:
Blair McPherson
Last updated:
27 Feb 2018
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How do you maintain momentum after a face-to-face event?
We know that face to face events are a great way of bringing people together. Lots of knowledge and experience will get shared at these events. But for many people that attend a face to face event,...
By:
Michael Norton
Last updated:
27 Feb 2018
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The bad guys in the black hats
In the old westerns you could always tell the goodies from the baddies by the colour of their stetsons. The bad guys wore black hats. On my social work course there was an...
By:
Blair McPherson
Last updated:
20 Feb 2018
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The Good, the Bad and the Wiki
This means that every member of your group has the ability to amend the wiki content if they desire. While the potential for mischief exists, wikis can be surprisingly robust, open-ended and...
By:
Michael Norton
Last updated:
16 Feb 2018
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The Wenger Effect
The Wenger effect so called after the highly successful manager Arsene Wenger who achieved great success with an innovative system that got the best out of an extremely talented group of...
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Blair McPherson
Last updated:
15 Feb 2018
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Getting busy
Work begins on summarising responses to the Recorder 6 consultation and planning next steps; the SBIF Review of biological recording infrastructure in Scotland starts to formulate its...
By:
Clare Blencowe
Last updated:
11 Feb 2018
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How to make the most of the 10 minutes before hosting a webinar?
If you have ever hosted a webinar for a large group of people then you know about that time slot that starts about 10 minutes before the start time. For me, It’s the time of...
By:
Michael Norton
Last updated:
08 Feb 2018
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When is a crisis a crisis
We won't make a drama out of a crisis runs a well know advert for an insurance company. The media tell us the NHS is in crisis and the evening news provides the pictures. Beds blocked,...
By:
Blair McPherson
Last updated:
08 Feb 2018
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The Genius is in adding the Egg
Focus groups are a very good way for out of touch senior managers to get answers to questions. Provided they are clear on what the question is. However having found out why things are not going...
By:
Blair McPherson
Last updated:
06 Feb 2018
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When work has no meaning
More than a third of British workers think their jobs are meaningless. ( survey by YouGov) So either you think your job is meaningless, one of your colleagues does or some of the people you...
By:
Blair McPherson
Last updated:
06 Feb 2018
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Liverpool to measure alcohol consumption in donuts
Traditionally, alcohol consumption is measured using units: one pint of beer is worth two units, a standard glass of wine is just over two units, and a shot of average strength spirit is one unit. ...
By:
Philippa Lynch
Last updated:
05 Feb 2018
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Showtime for City Zen
The Intelligent Community Forum's annual Global Summit - shifted this year from New York to London - has a special focus on 'Humanizing Data'. Speakers will include Andrew Carter,...
By:
David Brunnen
Last updated:
05 Feb 2018
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The Moustache Years
From the age of twenty to my late thirties I had an impressive moustache. Grown in my first year at teachers training college it made me look very hip, it was also an advantage on teaching...
By:
Blair McPherson
Last updated:
29 Jan 2018
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Linking health and care providers in Kent through the UPRN
Data is playing a central role in efforts to improve public health in Kent. The county council and the clinical commissioning groups for Kent and Medway are seeking insights and strengthening their...
By:
Philippa Lynch
Last updated:
29 Jan 2018
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Evil Joe and Good Joe
Have you ever worked for some one who was a smooth talker, a real charmer, popular, intelligent, cool headed and fearless? Confident, some would say over confident with a tendency...
By:
Blair McPherson
Last updated:
29 Jan 2018
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Do teams need managers
An article on self managed teams caught my attention. I've known quiet a few local authority workers who would find the idea of a self managed team very attractive and a lot of managers...
By:
Blair McPherson
Last updated:
25 Jan 2018
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Feeling guilty and doing nothing about it
A colleague volunteered to assist a PhD student with their research. It involved attending the lab once a day after hours to count out exactly a thousand small ball bearings transferring them one...
By:
Blair McPherson
Last updated:
23 Jan 2018
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Effective for about four hours
Most modern employees are effective for about four hours a day the rest is padding and unproductive fretting (US researcher Alex Soojung -Kim Pang "Why you get more done when...
By:
Blair McPherson
Last updated:
22 Jan 2018
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Happy #CMAD for Monday
Monday the 22nd January marks Community Manager Appreciation Day otherwise known as #CMAD on twitter and we wanted to thank all the hard-working community facilitators. We know it’s not...
By:
Michael Norton
Last updated:
19 Jan 2018
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CCS Tech Pillar - Digital Future Blog
G-Cloud, Digital Outcomes and Specialists, Cyber Security, Quality Assurance and Testing and Crown Hosting withing Crown Commercial Service A big thank you...
By:
Kirsty Manning
Last updated:
12 Jan 2018
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Why you need immediate alerts when facilitating your online community
As a Facilitator of any online group or community, you need to know what’s going on. If you don’t keep on top of what’s happening anything could happen. You could miss something...
By:
Michael Norton
Last updated:
10 Jan 2018
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The almost human manager
In 1970 when studying the effects of the appearance of robots , the Japanese robotics professor Masahiro Mori discovered something strange was going on . The more human a robot...
By:
Blair McPherson
Last updated:
05 Jan 2018
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Think about your online community as a business
Building an online community is easy, right? You just press a few buttons on some great new bit of technology and everything happens for you. Everyone is doing it. Hundreds of...
By:
Michael Norton
Last updated:
04 Jan 2018
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Top tips on the transition from practitioner to manager
How to decide what to delegate and what to do yourself. How to make your team members feel valued. How to allocate work . How to prioritise. How to retain your professional...
By:
Blair McPherson
Last updated:
03 Jan 2018
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The KHub Year
By:
Knowledge Hub Team
Last updated:
29 Dec 2017
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Show a little respect
So shouted Jose Mourinho as the opposition celebrated their victory a little too loudly for his liking. Aretha Franklin spelt it out R E S P E C T . Do we mean deference to age,...
By:
Blair McPherson
Last updated:
26 Dec 2017
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Are you preparing for next year?
By:
Michael Norton
Last updated:
20 Dec 2017
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Management cancels Christmas
The new chief executive, is determined to turn things round. The senior managers Christmas meal was an early casualty of the new regime. "We have nothing to celebrate and it...
By:
Blair McPherson
Last updated:
18 Dec 2017
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Connect for a kinder tomorrow – new approaches to loneliness
‘Connect for a kinder tomorrow- new approaches to loneliness’ published on 11 December 2017 sets out some thought provoking ideas on how we might be able to create a...
By:
Philippa Lynch
Last updated:
18 Dec 2017
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Getting to know you
I didn't really believe my calendar when it told me I'd done two months as ALERC Chair, last week. I put these little notes in the calendar when I started, as a reminder to step back...
By:
Clare Blencowe
Last updated:
18 Dec 2017
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Simple things interview panels get wrong
As an experienced recruiter and frequent chair of recruitment panels I am surprised there are not a lot more formal recruitment complaints from both...
By:
Blair McPherson
Last updated:
16 Dec 2017
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The ISO KM Standard Explained webinar
If you're free on the 10th of January between 12:30am and 1:30pm and have an interest in Knowledge Management and Project Management then put aside some time and book your place. Judy Payne a...
By:
Michael Norton
Last updated:
14 Dec 2017
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Our gift to you
Our top 5 tips for getting the most out of Knowledge Hub 1. Join groups Knowledge Hub’s groups are where lots of the action happens. They’re the place to be for sharing...
By:
Knowledge Hub Team
Last updated:
20 Dec 2017
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'Historic England Research' Digital Magazine Issue 7 Out Now
'Historic England Research' magazine is a great way to keep up to date with research by Historic England and partners. It is available both as web page and a PDF magazine- both of which are...
By:
Robin Page
Last updated:
14 Dec 2017
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Making Safeguarding Personal Outcomes Framework
Making Safeguarding Personal (MSP) is a sector led initiative that aims to develop an outcomes focus to safeguarding work. The Making Safeguarding Personal Temperature Check 2016 included the...
By:
Philippa Lynch
Last updated:
14 Dec 2017
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Make blogging an essential tool in facilitating your group
Growing your group, refreshing your member and keeping everyone in the loop as to what is going on is essential to continued activity and engagement in your online community. Blogging can be a...
By:
Michael Norton
Last updated:
13 Dec 2017
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Managing delayed transfers of care
Delayed transfers of care, sometimes inaccurately referred to as ‘bed-blocking’, occur when a patient is ready to leave hospital but is still occupying a hospital bed. The LGA is...
By:
Philippa Lynch
Last updated:
11 Dec 2017
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Smoking, Drinking and Drugs in Young People Survey Consultation
NHS Digital are undertaking this consultation to find out more about who uses the SDD survey and for what purposes, how useful the survey findings are, and any improvements that could be made....
By:
Philippa Lynch
Last updated:
15 Dec 2017
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Housing Health Cost Calculator
The Housing Health Cost Calculator (HHCC) is a tool for calculating the health costs of hazards in homes, and the savings made where these have been mitigated or significantly reduced. HHCC has...
By:
Philippa Lynch
Last updated:
11 Dec 2017
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Delayed discharge funding opened to local authorities
The National Audit Office reported in 2016 that there was an estimated £820m gross cost to the NHS due to approximately 2.7m older patients in hospital who no longer required acute treatment,...
By:
Philippa Lynch
Last updated:
11 Dec 2017
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Are you preparing for the ISO standard for Knowledge Management?
Knowledge Management has been seen by some in the past a thing that other people do or something that technology can solve. Organisations that have gone down this route probably have failed...
By:
Michael Norton
Last updated:
08 Dec 2017
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The ISO standard is coming
The first ever draft international standard on knowledge management has been released for comments. If knowledge management isn’t already on your radar, chances are it soon will be. ...
By:
Judy Payne
Last updated:
04 Dec 2017
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Too nice to succeed
The claim that nice mangers can't deliver in a period of prolonged austerity is an insidious one in local government. There are no shortage of examples to contradict this but the debate is...
By:
Blair McPherson
Last updated:
30 Nov 2017
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A brief history of management bullshit
For decades LAs had enjoyed a virtual monopoly on local public services. Then the PM of the day announced that the public didn't care who provided their services as long as they represent...
By:
Blair McPherson
Last updated:
28 Nov 2017
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Gulping and gasping and making it to the end
I have a wee secret to tell. I used to lie on the forms. Those health and safety forms for joining students on a school trip asking for my level of swimming ability. Out of four options:...
By:
Brendon Marshall
Last updated:
28 Nov 2017
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Featured blog: Phoenix recognised for improved enforcement practice
The following announcment was made: Congratulations are in order for Phoenix's Managing Director, Paul Caddy, who at last night's annual BPA Members' Dinner in London, was awarded the...
By:
KHUB Focus
Last updated:
23 Nov 2017
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#OurDay - supporting our communities through online collaboration
#OurDay is just one day that showcases this work being carried out in our communities every day by public sector organisations, the voluntary sector and partners. We know that there are lots of...
By:
KHUB Focus
Last updated:
21 Nov 2017
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Are we just distracting ourselves?
While technology may be boosting your productivity in some ways, it could be hurting it in others, We know, in the workplace, there are many distractions. There are those just in our...
By:
Michael Norton
Last updated:
20 Nov 2017
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Back when social work rocked
Back when social work Rocked Don't laughter but when I became a social worker it was seen as a Rock and Roll profession. Righting wrongs, fighting injustice, challenging the system, speaking...
By:
Blair McPherson
Last updated:
16 Nov 2017
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Has grandad got a drink problem?
Has grandad got a drink problem? The baby boomer generation has a drink problem according to the Royal College of Psychiatrists. Dr Tony Rao chair of the substance...
By:
Blair McPherson
Last updated:
16 Nov 2017
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Digital Transformation & Customer Experience – Separated at Birth, Reunited by a Common Purpose
Do try this at home. Pick two or three of your favourite and most used smartphone or device apps, such as those provided by airlines, banks, hotels or retail organizations. The best examples...
By:
Gerry Brown
Last updated:
16 Nov 2017
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Health & Care Monthly Knowledge Update
The November issue of the Health & Care Knowledge Update form ONS is now available. The latest edition has links to new releases of data including child obesity statistics from the...
By:
Philippa Lynch
Last updated:
15 Nov 2017
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Health Profiles survey
The content of Public Health England's Health Profiles are reviewed annually to ensure that the indicators included are relevant and present a comprehensive overview of health at a local...
By:
Philippa Lynch
Last updated:
15 Nov 2017
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How to abolish complaints
Always keen to take ideas from the world of commerce and business and apply them to local government I was interested to experience how a modern high tech company deals with customer complaints....
By:
Blair McPherson
Last updated:
13 Nov 2017
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United we stand
It’s been a month since I took on the role of Chair of the Association of Local Environmental Record Centres (ALERC) at the AGM in Birmingham. And it feels like it’s been quite a long...
By:
Clare Blencowe
Last updated:
13 Nov 2017
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A clash of cultures
In recent times it has become increasingly common for new leaders of LA's to have a business background. This is seen by many and by the...
By:
Blair McPherson
Last updated:
13 Nov 2017
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Just to make it more interesting
Can you trust your colleagues let alone partner organisations or those you are contracting with? Why don't people stick to agreements, why do they put short term benefit before greater...
By:
Blair McPherson
Last updated:
03 Nov 2017
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Featured blog: What do we want the police to do? It’s time for an honest debate
The police might be forgiven for thinking that parts of the press have it in for them. First The Sun launched an all out assault on Humberside Police for officers being photographed playing on...
By:
KHUB Focus
Last updated:
03 Nov 2017
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Local government: How to improve service and reduce costs
Public sector organisations know it can be a challenge to cost-justify investment in service improvement. But our local government clients have shown that by following a three step process...
By:
Paul Linnell
Last updated:
02 Nov 2017
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The EU GDPR and the new Data Protection Bill – putting the public sector under greater scrutiny
The recent announcement from the UK Government that they will largely follow the EU General Data Protection Regulation (GDPR), with the new Data Protection Bill, when the UK leaves the EU has...
By:
KHUB Focus
Last updated:
30 Oct 2017
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"You can leave the office now"
Am I being sacked? Am I being given permission to leave early? Am I being told the protesters have left? Has the hostage situation come to peaceful end. Was the bomb alert a false alarm? Is this...
By:
Blair McPherson
Last updated:
27 Oct 2017
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New Knowledge Hub features
The eagle-eyed among you will spot that we made a few changes to Knowledge Hub last night and added some new features. Here are the highlights: Suggested groups On the right hand side of your...
By:
Knowledge Hub Team
Last updated:
25 Oct 2017
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Dog lovers will understand
To a dog we must seem immortal. During your average dogs life time you hardly age at all. Fifteen is a good age for a dog. If you have a dog you will have known the joy of the companionship...
By:
Blair McPherson
Last updated:
24 Oct 2017
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Under the Knowledge Hub bonnet
If you're reading this you already know that Knowledge Hub is a great tool to help you collaborate. But have you ever wondered how it really all comes together? Over the years Knowledge Hub has...
By:
Liz Copeland
Last updated:
24 Oct 2017
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Are you cut out to be a senior manager
So you think you have what it takes to be a senior manager in local government. Here are six questions for any wannabe senior manager. Just select the answers which most closely...
By:
Blair McPherson
Last updated:
23 Oct 2017
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DfE Pilot Schools Buying Hub
Invitation for schools to sign up to be part of the Department of Education pilot ‘Schools Buying Strategy’ The schools' buying strategy is intended to support...
By:
Helen Lumb
Last updated:
19 Oct 2017
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The Impact of Automation & AI in the Workplace
Warwick Business School’s Knowledge & Innovation Network (KIN) and Norton Rose Fulbright (NRF) will be facilitating a breakfast briefing during Workplace Week (13-17th November) on the...
By:
Stephen Dale
Last updated:
16 Oct 2017
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Stranded on Mars
Your Mars rover breaks down, your only hope of getting back to the safety of base is to walk. The group must decide which items to take with them for this perilous journey, they can only take what...
By:
Blair McPherson
Last updated:
16 Oct 2017
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