Dear colleague,

The improvement service has carried out research which considers how the way in which advice services are accessed and the model by which face to face services are delivered can improve outcomes for service users. In advance of the report’s publication this webinar will highlight the key findings to date and will offer others the opportunity to contribute by commenting or sharing good practice.

The webinar will take place on Wednesday the 31 October at 11am. Please click here to register.

Agenda

• Johanna Eriksson (improvement Service) will highlight the initial findings in relation to channel choice

• Alan McIntosh (Inverclyde Council) will provide an update on the activities of the Digital Money Advisers Working Group

• Karen Carrick (Improvement Service) will outline the benefits of different community based delivery models of face to face advice

Thanks,

Johanna Eriksson

Project Officer | Improvement Service

Email: johanna.eriksson@improvementservice.org.uk