It’s no longer enough to just be better. We need to pull together and share our knowledge in order to realise the savings necessary to protect the front-line while still delivering quality services

Read more and book your place soon as space is limited and demand is high.

To reserve your place visit the online events booking page (you will need to login to gain access to the bookings pages.  Register if necessary – its free)

Background

Taking an in-depth look at three scenarios these events will explore how the LGA’s online tools can provide new ways to understand the services you provide, manage performance, target and understand service users, share learning, and save money. The afternoon’s workshops will focus on our online support in more detail: the esd-toolkit, the Knowledge Hub, LG Inform; plus activity based costing, customer profiling and business case tools.

We are holding six events in early 2013.

London/South East, 24 January, London

South West, 29 January, Taunton 

North East, 19 February, Durham

Midlands, 27 February, Birmingham

Yorkshire/Humber, 7 March, Barnsley

North West, 26 March, Preston 

Aims of the event

To demonstrate a small selection of key online tools and services that can be used in isolation or together.

The following scenarios will be used to demonstrate the tools:

• Improved and more productive support to ‘troubled families’.
• Increased recycling take-up and reduced landfill charges.
• Improved and healthier lifestyles through increased take-up of gyms and other leisure facilities.

 Who should attend?

Although open to all councillors and local government officers, places are limited and priority is given to esd-toolkit participants.

We recommend that those with the following areas of responsibility will gain the most benefit:

• policy and performance
• customer services
• business analysis
• information management.

Agenda

• Introductory briefing on the role and content of the LGA’s online tools. (40 mins)
• Facilitated discussion dissecting the three scenarios being considered, how to tackle each, and the online support available.  (90 mins)
• Lunch
• Workshops to look in more detail at our online tools and services (delegates can attend two). (60 mins per work shop)

1. The Knowledge Hub and LG Inform

Learn how these two new tools can help: share and learn with the Knowledge Hub; access, compare and analyse data, and present your findings with LG Inform.

2. Activity based costing

Understand business processes and identify duplication, waste and costs savings without impacting quality of delivery and outcomes.

3. Customer profiling tools and data

To help better understand the make-up of our boroughs, our citizens and their needs.

4. Business case tool

To assist in the early formulation of new programme and service re-design, plus identifying barriers, benefits and practical approaches to effective implementation.

Booking

To reserve your place visit the online events booking page (you will need to login to gain access to the bookings pages.  Register if necessary – its free)

In the event of significant excess demand, we may have to limit the numbers of places available to each attending organisation. Places are at no cost but a fee of £99 per person will be charged in the event that delegates do not attend without giving us at least 14-day written notice of their cancellation.

Find out more about our online tools at: www.local.gov.uk

The Knowledge Hub is designed to create and make connections between networks and groups to encourage conversations and shared working between organisations as partners. www.local.gov.uk/knowledgehub

LG Inform provides strategic performance evidence and analysis tools for base lining, monitoring and reporting service improvements.

www.local.gov.uk/about-lginform

The esd-toolkit develop a sector-wide standards for collecting and sharing information and a range of powerful tools, content and working groups to provide a 360º view of evidence on councils’ operations. www.local.gov.uk/esd-toolkit