Friday 20^th March – Manchester

Speakers Include:

• Keynote: Ged Fitzgerald, Chief Executive, Liverpool City Council
• Keynote: Iain Patterson, Chief Technology Officer, Driving and Vehicle Licensing Agency
• Keynote: Pete Desmond, Digital Services Division Service Manager, Department for Work and Pensions
• Chair: Sasha Deepwell, Deputy Chief Executive, Wulvern Housing
• Martha Roberts, Head of Export and Former Head of Customer Service Communication, Royal Mail

Capita’s national Channel Shift Conference is perfectly timed, as pressures of reduced budgets continue, public and private sector organisations recognise that the move towards digital services requires a fundamental shift in the way that these services are designed, developed and operated. With many barriers and challenges still existing, channel shift must be seen as an organisation-wide strategy in order to achieve its full potential.

This event helps you explore how to adapt to the lower cost channels of web, mobile, social media, SMS and web kiosks and achieve change on all levels including people, processes, technology and organisation, thereby maximising efficiencies digital services offer and reap the rewards of delivering key transactional services at reduced costs.

Website: http://www.capitaconferences.co.uk/public-sector-conferences/detail/article/channel-shift.html?code=SMKH

Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=ChannelShiftMar2015.pdf&code=SMKH

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

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