Tuesday 28^th April – Central London

Speakers Include:

• Keynote: Nigel Ellis, Executive Director, Investigations, Local Government Ombudsman
• Keynote: Gill Bull, Director of Strategy and Insight, Parliamentary and Health Service Ombudsman
• Chair: Jo Causon, Chief Executive, Institute of Customer Services
• Helen Megarry, Deputy Ombudsman, Housing Ombudsman Service
• Eleanor Kelly, Chief Executive, Southwark Council
• Mark Irons, Head of Customer Services, Surrey County Council

As local government organisations continue to update and adapt their complaints handling processes, Capita’s National Complaints Handling in Local Government Conference provides an unparalleled forum for you to explore the latest innovations in complaints handling.

With expert guidance provided by the Local Government Ombudsman, the Housing Ombudsman and a number of award winning best practice models, this event shines a spotlight on how an effective complaints handling process can help anticipate customer needs, reduce complaints and improve efficiency within your organisation.

Website: http://www.capitaconferences.co.uk/public-sector-conferences/detail/article/complaints-handling-in-local-government-conference.html?code=SMKH

Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=ComplaintsHandlinginLocalGovernmentApr15.pdf&code=SMKH

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

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