One of the most fundamental components change delivery is communication. Whether that's the communications between project teams, to project sponsors or the impacted users, how effective we are as practitioners can have lasting impacts.

In this session, we are going to review how communication is used to set and manage peoples expectations to minimise the chance of perceived failure. Looking at case studies provided by APM and ChgMI practitioners we will explore the following considerations

1. What capacity does the recipient have and how should that shape our comms approach - Pertinence 
2. How crucial is there action at the time we send - Proximity
3. How can we ensure what we communicated was received and understood as intended and how do we course correct.

For more information and to book please visit the APM event page.