Register your free ticket here

This session is being delivered by SwanseaMAD in collaboration with the Money Guiders Wales Network.

A session for practitioners that work with older people to help them to navigate online banking, understand financial jargon and raise awareness of scams.

Workshop Content:

• Financial jargon - How do you explain Debits, Credits, Arrears, and Debt to the people you work with?
• Why are high streets banks closing branches?
• Understand what resources already exist that can be used to support older people
• How to support older people to use banking apps and why it can get complicated
• Two-factor authentication – what this is and how to help older people to understand this
• Importance of passwords and keeping passwords protected
• Being aware of scams and what key things people should look out for (incl. what to do if they think someone has been a subject of a scam)
• The emergence of Artificial Intelligence and how it is currently and could impact older people.

Accessibility

The event takes place online and will be delivered in English. If you have any accessibility requirements such as visual or hearing impairment, or a neurodiverse condition that might affect your experience of the forum, please let us know in advance when you register your place and we will do our best to make sure you can access the session in a way that meets your needs.