Eastleigh Borough Council – Implementation of new target operating model
Created By:
Karen Denyer
Last updated:
30 Dec 2019
Case study
Eastleigh Borough Council has transformed its ageing technology infrastructure into state of the art to support a digital way of working, improved customer access, the development of a more commercial mindset and the delivery of a significant reduction in the cost base.
Category:
Critical success factors » Getting the best from staff
Critical success factors » Leadership and management
Characteristics » Use of digital and technology
Change approach » Service focus
Change approach » Customer focus