It makes a great deal of sense to get recruitment right, to have those on board who are going to be an asset for the journey. Yet the majority of people on the bus got on when the destination was different and before the new driver took over. Some of them are disgruntled passengers. The restructuring interviews were a revelation most of the candidates had no recent job interview experience and many had not been through a formal interview process since originally joining the organisation many ,many years ago. As they had worked for the authority for many years they didn't see why we needed to interview them. Their resentment came across in their rambling answers.