Entries with tag social media .

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Liz Copeland
wrote a new blog post
20 Jun 2016 - 07:50

null People-focused digital

As usual the national Digital Leaders conference in London last week was a great opportunity to catch up with old friends and new, listen to and learn from some first rate speakers and consider some good food for thought. One of the activities during the day was an interactive, dynamic word cloud that encouraged everyone to feed in one word in answer to a question about the key themes of the... See more
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Liz Copeland
wrote a new blog post
10 Jul 2015 - 15:56

null It’s an intranet Jim, but not as we know it!

Yesterday saw me battling my way across London despite the tube strike, to head up to Birmingham for CommsCamp15. It was well worth the effort, as I found myself inspired and enthused by the conversations. Congratulations to Dan Slee, Darren Caveney and Emma Rodgers and all the other supporters for a really well organised day. It’s hard to pick out key highlights of the day – aside from the... See more
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Liz Copeland
wrote a new blog post
27 Jan 2015 - 10:20

null Digital vs. physical - how digital can enhance your customer experience

I think most people would agree that January can be quite a depressing month. What with diets, fitness drives, no alcohol (for some!)... And yet, a hardy bunch of souls turned out in a decidedly chilly Manchester for the first Digital Leaders North West meeting of 2015. Our subject – digital retail: how can small retailers cope in a digital world? Turns out that the lessons are completely... See more
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Liz Copeland
wrote a new blog post
12 Jul 2014 - 15:11

null Help us to help you in 2013

Happy New Year everyone! I just wanted to write this quick blog to remind those who've received an email about our Knowledge Hub feedback survey, to please take a few minutes to fill it in for us. Not everyone will have received the email - the survey is being conducted with a random sample of people, both those who currently make a lot of use of online resources and those who do not;... See more
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Liz Copeland
wrote a new blog post
12 Jul 2014 - 15:27

null #OurDay – a good day had by all

I wanted to share a few quick thoughts on #OurDay yesterday. I know we’ll do a lot more analysis of things and we’ll present the stories of the day in a much more whizzy way than a blog from me, but I just wanted to say three things: 1. Thank you A huge thank you to everyone who took part so willingly. We were quite overwhelmed at how many people tweeted right through the whole 24 hours. ... See more
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Liz Copeland
wrote a new blog post
12 Jul 2014 - 15:21

null Connecting with communities through conversations

Did you know...? More than two thirds of online adults are connected to one or more social media platforms. Half of Facebook’s 30 million UK users log on every day. 70 per cent of businesses ignore complaints made via Twitter. However 83 per cent of people who received a response to a complaint via Twitter were positive about that response.       ... See more
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Liz Copeland
wrote a new blog post
12 Jul 2014 - 15:12

null Truth, Trust and Twitter

It was great to see social media high on the agenda for day one of this year’s LGCommunications conference in Birmingham, which I attended on Tuesday. Indeed the first publication I picked up as I arrived was the Government Digital Service’s new publication Social media guidance for civil servants. What’s nice about this is that the actual guidance is only four pages long and in fact... See more
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Liz Copeland
wrote a new blog post
12 Jul 2014 - 13:05

null Psst...! Tell Sid...! (And anyone else you know!)

I wrote most of this blog a long time ago, but I've been wanting to update it and republish it for a while, as it feels relevant. If you've read the Knowledge Hub Team new year blog, you'll know that one of our key aims for 2014 is to grow the membership of Knowledge Hub. One way we can do this is to spread the word... Does anyone remember these British Gas adverts...? (Wanted to embed... See more
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