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Michael Norton
wrote a new blog post
20 Nov 2017 - 14:26

null Are we just distracting ourselves?

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While technology may be boosting your productivity in some ways, it could be hurting it in others, We know, in the workplace, there are many distractions.  There are those just in our environment such as Noise, Meetings, Tea / Coffee run, and Clutter.  Just to mention some of the most common ones But with more of us working in the Digital Workplace.  This could be within an... See more
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Michael Norton
wrote a new blog post
04 Sep 2017 - 09:04

null The Do’s and ​​​​​​​Don’ts of running a webinar for your online community

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I’ve been hosting different forms of webinars for a number for years so I have some experience but I’m not the best. So rather than me just rolling off my experience of hosting webinars, we decided to host an online chat.  What’s an online chat you ask?  Well, it’s based on the concept of a Twitter chat where we use a group forum instead of Twitter. For me,... See more
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Michael Norton
wrote a new blog post
22 Aug 2017 - 08:55

null Can Knowledge Succession be the missing link between KM and PM?

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I wrote down the three comments below before attending Arthur Shelley’s Masterclass on KNOWledge SUCCESSion based on the book by the same name. “Project managers think that Knowledge Management is lessons learned.” “Knowledge managers wonder why projects struggle to know the knowledge needs of a project and wait until the end to even think about what has been... See more
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Michael Norton
wrote a new blog post
02 Jun 2017 - 14:17

null How can you take part in International Working Out Loud Week, 5-11 June 2017

The concept of working out loud is a great one especially when you start to add online communities into the mix. As Dion Hinchcliffe, Author & Chief Strategy Officer points out “ "Working Out Loud, perhaps the most fundamental digital workplace skill" So what is working out loud? Working Out Loud is the practice of sharing work in progress with a relevant community to enable learning... See more
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Michael Norton
wrote a new blog post
13 Jun 2016 - 08:15

null 21 surprising ways to kill collaboration in your organisation

We all talk about encouraging collaboration as a way of working in our organisation and across organisations. It’s a difficult task.  In a recent APM Knowledge SIG that I took part in we looked at Collaboration, co-operation and competition – project environments through a knowledge lens. With some great example of how different organisations are encouraging collaboration. But the... See more
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Michael Norton
wrote a new blog post
05 Feb 2016 - 11:17

null What would happen in a world if all projects succeed?

This is a great video from the Courageous Conversation held between Judy Payne and Eddie Obeng called “We really need to talk about the world in which all projects succeed.” There are some great thoughts and ideas about the world of project management asking if we have really got it right and if everything is too short term. If you’re interested in project management there are some great... See more
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Michael Norton
wrote a new blog post
04 Feb 2019 - 14:18

null How do you make an online group fail?

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It’s not very often that you can say to your members you can be a little bit bad for a while.  But this is what we tasked them with for this month’s Online Chat Normally you ask for advice on how to make thing better.  But for this one we asked how you make things worse.  Loosely using the concept of “smart failings” by Victor Newman we asked the members of the Online... See more
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Michael Norton
wrote a new blog post
04 Mar 2015 - 09:43

null Ferrari or golf-kart? How would describe your online group?

Joe Cothrel from Lithium asked this question the other day.  A bit of background may help you answer the question. The facilitators of the group help push the group forward toward its purpose and objectives through a range of face to face and online activities.  But what happens when they stop pushing forward for a little while. Will it be like a Ferrari?  That when you... See more
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Michael Norton
wrote a new blog post
26 Feb 2015 - 14:24

null How can polls be used to create follow up discussions?

Polls are fun, enlightening, and great conversation starters. Best of all, they’re an easy way for lurkers to start participating in your group. But the best way to use a poll is to gather insight from members. However, this is actually more difficult than you might think. If you want to get real insight from them, you need to know what questions to ask and what answers to offer. Our... See more
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Michael Norton
wrote a new blog post
18 Feb 2015 - 09:31

null London Online Facilitators Meet Up

You always know that a get-together has gone well when you get kicked out of the room and everyone is still in in-depth conversation as they are walking out of the room and still chatting in the corridor and lift. Yesterday (Tuesday 17th Feb) was our first face to face get together of Online Facilitators across the Knowledge Hub and a couple of guests. This will hopefully be the first of... See more
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Michael Norton
wrote a new blog post
18 Dec 2014 - 11:18

null Where do you go for inspiration that helps you stimulate group activity?

A lot of groups have periods of slow down or lull’s due to outside influences.  These can be down to a range of subjects.  This can also affect the discussions, content and activities that the facilitators have up there sleeve to stimulate activity.  Quite often, you run out of ideas or don’t know where to turn to get that spark of inspirations. This is what... See more
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Michael Norton
wrote a new blog post
24 Nov 2014 - 09:10

null Is there a mystery behind engaging new members in your group?

From research conducted Nonnecke, B., Andrews, D., Preece, J 2006 suggested that only 13.2 % of those questioned had no intention to post from the outset. Historically participation levels have followed a pattern. On Wikipedia it is suggested that participation levels will follow the 1-9-90 rule. This is based on the idea of creator, contributor and lurker. Socious suggest its... See more
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Michael Norton
wrote a new blog post
10 Oct 2014 - 15:48

null Is this the real problem with QR Codes?

I’m not sure how many of you have had a chance to watch Dave Gorman’s Modern life is goodish. If you have and you have seen the episode you know what I’m going to say.  But if not, please continue. There has been an on-going discussion in the Social Media CoP on the use of QR codes and the lack of use and I think Dave Gorman has just summed up what that is. The first part is taken... See more
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Michael Norton
wrote a new blog post
26 Sep 2014 - 13:05

null Sentiment analysis and chipping dogs a combination you would not expect to work.

Last week I just happened to listen into a webinar that was part of AMEC Measurement Week hosted by Elayne Phillips of DEFRA.  To be honest the title of the webinar Cutting Edge Social Analytics was what attracted me to it.  So I was all ears to find out more. The webinar started with Alistair Wheate from Gorkana Group talking about how to use Sentiment Analysis... See more
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Michael Norton
wrote a new blog post
10 Sep 2014 - 09:07

null Have you picked the right tools for your group?

Has your group been struggling to take off and activity within the group is occasional or non-existent? Did you pick the tools first before finding out what you group was trying to achieve and what your members are comfortable with?  If you did you still have a chance to get activity back into your group by selecting the real engagement tools for your group. This was our latest... See more
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Michael Norton
wrote a new blog post
04 Sep 2014 - 09:40

null Can an A-ha moment encourage member blogging?

No I’m not talking about the 80’s Norwegian band.  But the moment when members of a community start to believe that you do not need to be an expert to write a blog. A number of facilitators of communities that I have spoken to would love to have more member’s blogging about the subject area.  But when they speak to them, they are a little shy and do not believe they are expert... See more
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Michael Norton
wrote a new blog post
20 Aug 2014 - 15:47

null Are you stuck for content ideas for your Knowledge Hub group?

Just come across this great infographic from Socious regarding content generation. Quiet often a group starts up and uploads all its content in one go.  Members visit and download the content and never return.  And the group gets stuck in the trough of sorrow. From our last online chat on Facilitation tasks.  One of the things we didn’t really cover was creating content for... See more
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Michael Norton
wrote a new blog post
18 Aug 2014 - 16:45

null Are we designing in project failure?

It has  been suggested that more and more large projects are failing and that we maybe designing in project failure by mistake. How do we change this approach? How do we improve or innovate in projects with such a rigid project management approach? Judy Payne discuss these issues in this great video. https://www.youtube.com/watch?v=kraI0RAA6fA See more
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Michael Norton
wrote a new blog post
14 Aug 2014 - 13:56

null What are the tasks of facilitating an online group?

We all only have a limited amount of time when it comes to facilitating our group.  From previous research the average was around 4 hours per week for some of the most active groups.     And The State of Community Management report backs up that the correct types of action by the facilitator can really increase participation rate.  So what are those... See more
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Michael Norton
wrote a new blog post
06 Aug 2014 - 09:37

null Using a Knowledge Marketplace and Ideas factory to generate community activities.

I’ve used a Knowledge Management technique called a Marketplace to help at the start of building communities in the past. Using two simple questions. What they want from the community What can they offer the community This normally helps identify the topics of interest to the group and what they already know.  Allowing you to create some quick wins and match people and the... See more
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