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Michael Norton
wrote a new blog post
12 Jul 2014 - 13:04

null The Secrets Google Analytics is Dying to Share

  I came across a great article from Martha Iring.  With more and more people just starting to use Google Analytics to view metrics from the groups on the Knowledge Hub.  This is quiet timely as Martha exaplins what you can do with it. Many of you will have Analytics set up. But do you ever use it? And I’m talking really using it, not just popping in to have a look at... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:35

null The state of community management and much more

I thought I would try out Scoopit as a way to content curate regarding online facilitation. This is my first attempt.  I hope you can see it. See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:42

null KM mini-interviews with Edward Rogers (CKO Of NASA)

I picked this up via David Gurteen who mentioned that Ankur Makhija of eClerx Services  have recently uploaded a few more KM mini-interviews to their YouTube channel. The latest are with Edward Rogers (CKO Of NASA) and include:  Most Common KM Mistakes Difference Between Organizational Learning and Knowledge Management Best Ways to Transfer Tacit Knowledge ... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:35

null Six Risks of Not Having Community Facilitators

This is a great blog post from Rachel Happe from Community Roundtable, That I thought would be great to share   Community management is one of those things that, when working well, often goes unnoticed and unappreciated. It’s a bit like that hostess that always has fantastic parties but no one really understands the hard work that went into the party itself. However, when... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 13:05

null Does Your Community Manager Deserve an Oscar?

  On Sunday night (if you stayed up that late or got up that early) you would have seen the Oscars. Michael Hahn wrote a great little blog, looking at the idea of Oscars for Community Managers/Facilitators This is the weekend when the Oscars will be live on television. The Oscars are the most prestigious awards given for the movie industry. The endless amount of news on the... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 12:58

null The Surprising Truth about What Community Members Really Want

  What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want.    Members will say they want interesting, relevant, information. They want advice. They want entertaining content.   Facilitaors then works overtime to create this interesting, relevant, entertaining content.  If it... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:12

null Happy Belated Groundhog Day (or why community managers are gods)

This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is, we think of Groundhog Day.  Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill Murray.   Same Task Different... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:12

null Are Internal comms teams still split over value of social media?

  Back in 2010 Melcom produced a survey of communications practitioners that revealed the level of social media expertise in the profession as poor – with around half unconvinced of its value to knowledge management. More than 2,600 internal communication professionals responded, with 1,800 from organisations with more than 500 employees. I've not found anything more upto date... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 13:11

null Where you born to be an online community facilitator?

After extensive and scientific research I can now tell you the years and months that will make you a great facilitator. But first a bit of background to this ground breaking research.  The research using the back of a napkin and some great surveying by Blaise Grimes – Viort’s and his Zodiac Signs Survey conducted with 180 community managers and my Chinese New Year Zodiac Signs Survey... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:21

null Will your Chinese Zodiac Sign make you a better online facilitator?

This is a bit of fun and a follow up to Will your Star Sign make you a better online facilitator? With it being Chinese New Year on the 23rd Jan I was wondering if the year of your birth would have any effect in you becoming an online facilitator. It would be interesting to see if it does. Rat 1924 1936 1948 1960 1972 1984 Ox 1925 1937 1949 1961 1973 1985 ... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:28

null Communities – The Day The World Stood Still

This is a great post by Phil Wride especially with wikipedia today. Rest assured this isn’t another Community Management post linking back to a film as some of my others have. This is actually about what’s happening now; SOPA. With many sites and several social networks planning to “go dark” in protest of the bill it just highlights how important it is to have... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:42

null How will you say thank you next Monday

Don’t forget next Monday is Community Facilitator/Manager Appreciation Day Just in case you don’t know about it check it out on wikipedia http://en.wikipedia.org/wiki/Community_Manager_Appreciation_Day It’s so easy just to say thank you to those hard working facilitators who are jack of all trades and have the strange task of being part detective, part sociologist, part bouncer,... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:42

null 14 Days to go – Community Facilitator-Manager Appreciation Day

It's time for the THIRD annual CMAD on the 23rd of January. Wikipedia: http://en.wikipedia.org/wiki/Community_Manager_Appreciation_Day What to do? It's so easy: Thank your Community Manager in blog posts, tweets, hugs, or gift them tea, cakes and biscuits  Or use a combination, everyone knows that Community Facilitators / Managers love biscuits.  Community Manager... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 12:58

null What does an online community facilitator actually do?

  This is a question that gets asked a lot.  For all those that are facilitating a Community of Practice you know that it is hard work.  And that you have to be slightly mad to do it. And for those bosses out there please realise the amount of effort that goes into to facilitating a community, and that they need support and help.  Because is very rare that you can... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 13:12

null The power and peril of online communities

This is a great presentation from Rachel Happe of Community Round Table. Also if you get a chance subscripe to their great newsletter   The Power and Peril of Online Communities View more presentations from The Community Roundtable   See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:14

null The single biggest reason why members leave a community...and what you can do about it

Another great post by Richard Millington over at Feverbee.  I will be remembering this one.  Have we made the group / community interesting?   Richard say "It's not the conflicts, spam, provocative members, off-topic discussions and technology troubles that will cause members to quit.  In extreme proportions (notably with spam), members might eventually leave.... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:31

null Has your Online Community got a cold?

Everyone seems to be going down with a cold at the moment where I work.  But what happens when your community gets a cold?   What are the symptoms and what are the remedies? Symptom - No participation or activity e.g. No new documents, links, discussion threads, announcements or news posted Remedy - Post new content, requesting feedback and comments to elicit new... See more
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