Entries with tag community management .

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Michael Norton
wrote a new blog post
08 Feb 2018 - 14:58

null How to make the most of the 10 minutes before hosting a webinar?

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If you have ever hosted a webinar for a large group of people then you know about that time slot that starts about 10 minutes before the start time.  For me, It’s the time of nervousness. In my head I am thinking will people turn up; will they have problems logging in and as the host, you must make the decision on how you will start. A lot of webinar platforms allow people to say... See more
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Michael Norton
wrote a new blog post
04 Sep 2017 - 09:04

null The Do’s and ​​​​​​​Don’ts of running a webinar for your online community

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I’ve been hosting different forms of webinars for a number for years so I have some experience but I’m not the best. So rather than me just rolling off my experience of hosting webinars, we decided to host an online chat.  What’s an online chat you ask?  Well, it’s based on the concept of a Twitter chat where we use a group forum instead of Twitter. For me,... See more
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Michael Norton
wrote a new blog post
04 Feb 2019 - 14:18

null How do you make an online group fail?

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It’s not very often that you can say to your members you can be a little bit bad for a while.  But this is what we tasked them with for this month’s Online Chat Normally you ask for advice on how to make thing better.  But for this one we asked how you make things worse.  Loosely using the concept of “smart failings” by Victor Newman we asked the members of the Online... See more
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Michael Norton
wrote a new blog post
04 Mar 2015 - 09:43

null Ferrari or golf-kart? How would describe your online group?

Joe Cothrel from Lithium asked this question the other day.  A bit of background may help you answer the question. The facilitators of the group help push the group forward toward its purpose and objectives through a range of face to face and online activities.  But what happens when they stop pushing forward for a little while. Will it be like a Ferrari?  That when you... See more
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Michael Norton
wrote a new blog post
26 Feb 2015 - 14:24

null How can polls be used to create follow up discussions?

Polls are fun, enlightening, and great conversation starters. Best of all, they’re an easy way for lurkers to start participating in your group. But the best way to use a poll is to gather insight from members. However, this is actually more difficult than you might think. If you want to get real insight from them, you need to know what questions to ask and what answers to offer. Our... See more
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Michael Norton
wrote a new blog post
18 Feb 2015 - 09:31

null London Online Facilitators Meet Up

You always know that a get-together has gone well when you get kicked out of the room and everyone is still in in-depth conversation as they are walking out of the room and still chatting in the corridor and lift. Yesterday (Tuesday 17th Feb) was our first face to face get together of Online Facilitators across the Knowledge Hub and a couple of guests. This will hopefully be the first of... See more
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Michael Norton
wrote a new blog post
18 Dec 2014 - 11:18

null Where do you go for inspiration that helps you stimulate group activity?

A lot of groups have periods of slow down or lull’s due to outside influences.  These can be down to a range of subjects.  This can also affect the discussions, content and activities that the facilitators have up there sleeve to stimulate activity.  Quite often, you run out of ideas or don’t know where to turn to get that spark of inspirations. This is what... See more
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Michael Norton
wrote a new blog post
24 Nov 2014 - 09:10

null Is there a mystery behind engaging new members in your group?

From research conducted Nonnecke, B., Andrews, D., Preece, J 2006 suggested that only 13.2 % of those questioned had no intention to post from the outset. Historically participation levels have followed a pattern. On Wikipedia it is suggested that participation levels will follow the 1-9-90 rule. This is based on the idea of creator, contributor and lurker. Socious suggest its... See more
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Michael Norton
wrote a new blog post
10 Sep 2014 - 09:07

null Have you picked the right tools for your group?

Has your group been struggling to take off and activity within the group is occasional or non-existent? Did you pick the tools first before finding out what you group was trying to achieve and what your members are comfortable with?  If you did you still have a chance to get activity back into your group by selecting the real engagement tools for your group. This was our latest... See more
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Michael Norton
wrote a new blog post
20 Aug 2014 - 15:47

null Are you stuck for content ideas for your Knowledge Hub group?

Just come across this great infographic from Socious regarding content generation. Quiet often a group starts up and uploads all its content in one go.  Members visit and download the content and never return.  And the group gets stuck in the trough of sorrow. From our last online chat on Facilitation tasks.  One of the things we didn’t really cover was creating content for... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:21

null Becoming a Jedi Master. The secret art of cultivating online communities

This is a nicelittle slidepack from Luis Suarez who's a Community Builder and Knowledge Manager.  Not the Liverpool centre forward. There's some great stuff in here and covers all the things that we have talked about and promoted in the Online Facilitators Community for the last 6 years.  Becoming a Jedi Master. The secret art of cultivating online communities Luis... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 13:04

null How to blatantly promote your group on the Knowledge Hub

How to blatantly promote your group on the Knowledge Hub Are you a facilitator of a group on the Knowledge Hub?  And you’re not a member of the Online Facilitators Community; well you missed out on a lot this month. Number 5 and moving up?  This month saw the Online Facilitators Community move to number 5 in the Most Popular Groups on the Knowledge Hub And a big... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 12:58

null The Surprising Truth about What Community Members Really Want

  What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want.    Members will say they want interesting, relevant, information. They want advice. They want entertaining content.   Facilitaors then works overtime to create this interesting, relevant, entertaining content.  If it... See more
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Michael Norton
wrote a new blog post
12 Jul 2014 - 15:12

null Happy Belated Groundhog Day (or why community managers are gods)

This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is, we think of Groundhog Day.  Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill Murray.   Same Task Different... See more
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Showing 1 to 14 of 14 entries.