Former Member 6 Years Ago Couldn't agree more about the Communication point - 80% of change management is about communication in my view - I have been doing this and learning from both some successes and the occasional pratfall for 20 years now. The single most effective thing I have found is a weekly / or two-weekly email to all staff or as many as have shown an interest in the topic (Knowledge Management in my case) sharing some ups and downs and what is going on - people seem to like this. Also, you need resilience to lead change. Hard to overstate this, comes with practice. Reply 0 Reply as... Cancel