Guides
Community Management Guides
Here, you'll find a curated collection of downloadable documents designed to empower community leaders, managers, and enthusiasts with the knowledge and tools needed to foster vibrant, engaged, and successful communities. Our comprehensive guides, best practices, and insightful analyses offer invaluable perspectives to help you navigate the dynamic world of community management.
Our "Community Trumps" guide introduces a unique card game designed to help you plan, build, and measure a successful online community. This toolkit helps you create a clear action plan, with cards structured around 7 key themes like Purpose, People, and Performance. Each card represents a specific Task, Tactic, or Template and is tailored to the four stages of a community's lifecycle. Similar to the classic 'Top Trumps' game, cards are scored on factors like cost and participation, providing a fun and strategic way to plan your next steps in community management.
Our guide to running a "Community Coffee" explains how to host planned, semi-structured events to boost engagement and foster collaboration within your community. Learn to tailor these flexible gatherings to your group's specific needs, exploring various formats from member-led "hot topic" discussions to collaborative problem-solving sessions. This toolkit is designed to help community managers build vital connections, facilitate knowledge sharing, and ultimately drive progress towards your community's shared goals and objectives.
Our guide explains how to run a successful online chat—a planned, moderated event where members meet in a discussion forum at a set time to discuss topics of mutual interest. These chats are a powerful tool to generate conversation, build deep connections, identify influencers, and significantly boost overall community activity. Download our step-by-step guide to learn everything you need to know to host your own engaging events and build a more active, connected community.
Struggling to understand the time and effort required for effective community engagement? This guide helps you create a realistic action plan by exploring various management tactics and providing clear time estimations for each. Drawing on insights from real-world research, you'll learn how platform choice and community size impact your workload. Discover how to allocate your resources wisely and implement the right strategies to build a thriving community without the guesswork.
Our guide provides a clear and actionable daily task list to effectively manage your online community, with tailored plans designed for 10, 30, or 60-minute time slots. Learn how to perform quick, high-impact actions in just a few minutes or delve into deeper strategies like content scheduling and metric analysis when you have more time. These flexible plans can be adapted for individuals or divided among a team, helping you deliver the consistent, quality engagement needed to build a thriving community, no matter how busy your schedule is.